TERMS & CONDITIONS

These terms and conditions apply to all transactions undertaken with www.charlotteReidlondon.com, please read through them carefully before placing your order as they form the basis of the contract between www.charlottereidlondon.com and yourself.

Safe, Secure Technology

Shopping with Charlotte Reid London online is completely safe and secure. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Cookies

What are cookies? Cookies are small data files which, are temporarily stored on your computer hard drive and provide information about your online movements and use of the internet. Cookies help to speed up the operation of the website, track your current shopping experience and shopping basket, and gather valuable marketing information on website usage which allows us to constantly improve our service to you.

In order to shop with us your computer must be set up to receive cookies. Cookies cannot harm your computer and do not contain any personal or private information.

Privacy

When you place order online, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) from you. We will only use these information to process your order and, if you consent, from time to time, provide you with details of special offers or for customer relationship management purposes. We do not retain your credit card details nor will we provide your details to any third party.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

Accuracy of Content

Charlotte Reid London has taken every possible care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

The weights, dimensions and capacities given are approximate only. We have made every effort to display as accurately as possible the colour of each product that appears on the website. However, as the actual colour you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.

Payment

Payment can be made by any method specified in the checkout process. We will take all reasonable precautions to keep the details of your order and payment secure, but you are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Charlotte Reid London shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

We will take payment from your card once we have confirmed that the goods are available for delivery. If for any reason we take payment and goods are not available, we will inform you of this and provide a full refund as soon as this is possible.

Delivery Address

Please note if it is your first order with us, your goods will need to be delivered to the address your card is registered to. A signature maybe required when your order is delivered. Please bear this in mind when you give us the delivery address.

Delivery Services & Charges

For most of items, we normally provide next day delivery when the product is in stock. If any of the items needs a longer delivery time we will inform you as soon as possible when we received your order. Our daily last orders by 2pm, Monday to Friday excluding public holidays.

Delivery Options: Price: Duration:
UK Standard Delivery
(Signed For but Not Trackable)
£2.99 Recorded Signed For 2-4 working days
FREE UK Standard Delivery On Orders Over £35
(Signed For but Not Trackable)
FREE Recorded Signed For 2-4 working days
UK Express Delivery*
(Signed For & Trackable)
£6.99 Next Working Day Signed For
European Destinations**
(Signed For & Trackable)
From £12.00 2-7 working days
Delivery times vary by destinations
International Destinations**
(Signed For & Trackable)
From £25.00 5-10 working days
Delivery times vary by destinations

* Working days exclude Sat,Sun & Public Holidays. We are unable to offer UK Express Next Working Day Delivery if your order is going to any of these areas: Northern Ireland, Scottish Islands, Scottish Highlands, Channel Isles, Isle of Man, Isle of Wight and Scilly Isles. When extra postage is required we will contact you with detailed information.

** We reserve the right not to process your order if an ordered item is considered not suitable for sending aboard. When extra postage is required we will contact you with detailed information. Delivery times vary by destinations.

Deliveries to Highlands, Islands and Northern Ireland may take up to 2 working days longer. We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control. All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

Bank holiday or other public holiday might affect delivery time.

Delays

Occasionally, delivery of your order may be delayed or postponed. We will, of course, make every effort to keep you informed and discuss revised delivery timescales.

Cancellation Right

If you need to cancel your order for any reason please email us as early as possible at sales@charlottereidlondon.com quoting your name, order number, item description and date of order. If however your order has already been processed and dispatched, you will need to return the unused product to us within 7 working days after the day on which you receive the goods you ordered. You must take reasonable care of the goods whilst in your possession and they must be returned to us.

If the cancellation isn’t about faulty products or incorrectly supplied goods you will be responsible for paying the cost of returning the products to us.

Exchange and Refund Policy

For a good-will exchange or refund, you can return the unused product within 28 days from the date of delivery, provided you have the ‘Parcel Summary’ document or other proof of purchase. Items must be returned in their original packaging, with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.

  • Please email us at sales@charlottereidlondon.com quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us.
  • Please send all returns to:
    Charlotte Reid London Returns Department
    Unit 10, Vision Industrial Park
    Kendal Avenue
    London
    W3 0AF
  • Charlotte Reid London is not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.
  • For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded.

Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment account.

If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

If you provided an email address we will send you an email confirming that we have refunded your card.

Product Fault

In the unlikely event if there is a fault with your product within 28 days of delivery (or other defect with your order), we will normally offer a prompt repair or exchange of the goods provided that

  • The fault is clearly as a result of poor workmanship or faulty materials.
  • The fault is not the direct result of normal wear and tear or negligent actions.
  • We reserve the right to assess whether the fault meets the above criteria.

Product Guarantee

Any item found to be faulty after 28 days is covered by the brand manufacturer’s guarantee. The minimum guarantee period offered is 6 months, and the maximum can be anything up to the life of the product. You will find this information on product page if any product offers a longer guarantee than 6 months. The length of guarantee is vary considerably between brands, so please be sure to check prior to purchasing.

Guarantee is non transferable and do not extend beyond the initial length of guarantee. If for example an item is replaced as part of your guarantee agreement, the guarantee only continues to the end of the existing guarantee period.

If your goods developing a fault within the first 6 months of purchase. For small sized product we may ask you to send it to us and we will pay for the full cost of transit, for any big sized product Charlotte Reid London will at your convenience to collect the item, repair or replace with new, and return the goods back to you at our cost. Should your goods develop a fault after the first 6 months, then you will be responsible for the cost of returning the item to us.

Please retain your ‘Parcel Summary’ document which is a proof of purchase and will validate the data from which your guarantee will start. It is essential to keep your ‘Parcel Summary’ document to preserve the guarantee.

Changes to legal notices

We may alter these terms and conditions from time to time without prior notice. Changes will apply to any subsequent orders placed and will be available for review from the website only.

This site is owned and operated by Charlotte Reid Retail limited trading as Charlotte Reid London ("Charlotte Reid London", "we" or "us"). Registered office: Unit 10, Vision Industrial Park, Kendal Avenue Acton London W3 0AF. Registered number: 6978681 (England and Wales). Vat No: GB977855543 . If you want to ask us anything about these terms and conditions or have any comments or complaints on or about our website, please contact us.

Business Information

Charlotte Reid Retail Limited T/A Charlotte Reid London is registered in England & Wales with the company registration number 6978681, at the address above. VAT no. 977855543.

Free UK Standard Delivery on Orders Over £35

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