Returns Policy

You can return the unused product within 28 days from the date of delivery, provided you have the ‘Parcel Summary’ document or other proof of purchase. Items must be returned with all tags attached, and please ensure that returned goods are in a re-saleable condition as we cannot accept products back which have been used or which are scratched and blemished. These conditions do not affect your statutory rights.

  • Please email us at quoting your name, order number, item description and date of order with reason for return. Once we have given you a Return Number you can then return the item to us.
  • Please send all returns to: Charlotte Reid Return Department, Unit 10, Vision Industrial Park, Kendal Avenue, London, W3 0AF
  • Charlotte Reid Retail Ltd is not responsible for any items damaged or lost in transit. You will be responsible for arranging return of the goods and paying all costs associated with return.
  • For European and International orders, we will refund the price paid for unwanted items but delivery charges will not be refunded. Please give us at least 2 weeks to process your refund once we've received your goods. The refund will be credited to the payment account. If you provided an email address we will send you an email confirming that we have refunded your card.

Free UK Standard Delivery on Orders Over £35